Nos équipes logistiques préparent votre colis et le remettent au transporteur sous 48 heures ouvrées après le passage de votre commande. Les délais de préparation et de livraison peuvent être légèrement allongés en périodes promotionnelles.

Retrouvez dans le tableau ci-dessous, les modes et les tarifs de livraison que nous proposons en fonction du montant de votre commande :

Suisse (Frais de douane offerts)
+ DHL standard, livraison sous 3 à 5 jours ouvrés : 7.95 CHF (prix normal de 14 CHF)

France métropolitaine et Monaco
+ Mondial relay, livraison en point relais, sous 3 à 6 jours ouvrés : Gratuit pour toutes commandes
+ Colissimo, livraison à domicile, sous 2 à 5 jours ouvrés : Gratuit pour toutes commandes
+ Chronopost, livraison express à domicile, sous 24h si votre commande est validée avant 13h : 13€

Belgique, Allemagne, Italie, Luxembourg, Pays-Bas, Espagne
+ DHL Standard, livraison sous 3 à 5 jours ouvrés : 14€
+ DHL express, livraisons sous 2 à 3 jours ouvrés : 20€

Bulgarie, Croatie, Chypre, Tchéquie, Estonie, Hongrie, Lettonie, Lituanie, Malte, Pologne, Roumanie, Slovaquie, Slovénie.
+ DHL standard, livraison sous 3 à 5 jours ouvrés : 20€
+ DHL express, livraison sous 2 à 3 jours ouvrés : 27€

We deliver to mainland France (including Corsica) as well as Monaco and some countries in the European Union. The list of countries we deliver to as well as the relevant postage and packing costs are detailed below.

Metropolitan France & Monaco
+ Mondial relay, delivery to a relay point, within 3 to 6 working days : 4,50€, free since 150€ d'
+ Colissimo, home delivery, within 2 to 5 working days : 6,90€
+ Chronopost, express home delivery, within 24 hours if your order is confirmed before 1 p.m. : 13€

Belgiium, Germany, Italy, Luxembourg, Netherlands, Spain
+ DHL Standard, delivery within 3 to 5 working days : 14€
+ DHL express, deliveries within 2 to 3 working days : 20€

Bulgaria, Croatia, Cyprus, Czechia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
+ DHL standard, delivery within 3 to 5 working days : 20€
+ DHL express, delivery within 2 to 3 working dayss : 27€

Une fois votre commande validée, l'expédition peut prendre jusqu'à 48 heures ouvrées. Dès que votre commande est expédiée, nous vous envoyons un email.

Le transporteur que vous avez sélectionné vous enverra également votre numéro de suivi colis.
Ces emails se cachent peut-être dans vos courriers indésirables (spams), n'hésitez pas à vérifier ;)

Vous pouvez également, suivre votre colis depuis votre espace client dans la rubrique "mes commandes" en cliquant sur le lien "suivre le colis".

Dans le cas d'une livraison en point relais, vous serez avertie par email de sa mise à disposition.

Si vous avez bien finalisé votre commande et que vous ne l'avez pas encore reçue, vérifiez son statut depuis votre espace client. Si elle est indiquée "en cours …", c'est qu'elle n'est pas encore expédiée.

Le délai de préparation dans notre entrepôt est de 48 heures ouvrées, si ce délai est dépassé n'hésitez pas à nous contacter pour plus d'informations.

Si le statut de votre commande est "expédiée", c'est qu'elle a bien été remise à notre partenaire de livraison. Vous pouvez la suivre grâce aux informations de suivi que nous vous transmettons par email ou depuis votre espace client.

Si le suivi de votre colis indique que celui-ci est livré et que vous n'avez rien reçu, nous vous invitons à nous contacter ici.

Once the order has been confirmed, it is unfortunately no longer possible to make any changes.

This is because, to guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket.

However, it is possible to amend your default address for your next orders within the ‘my details’ section in your customer area.

For all orders placed on the website, you will receive an email reminding you of the delivery address you supplied.

If you are out when the delivery arrives, our partner (Post Office/Chronopost/27930 Normanville/UPS) will leave a note explaining which post office you must go to to collect your parcel.

Your parcel will be kept at the postal contact point for a period of 15 calendar days, counting from the day after the note was left. After this time, the parcel will be returned to us.

Les frais de retour sont à la charge du client.

Le délai de retour est de 15 jours.

Préparez votre colis :

- Placez l'/les article(s) dans un colis avec son/les étiquette(s) d'origine

- Insérez votre bon de livraison dans votre colis en entourant l'/les article(s) à retourner (étape nécessaire permettant de vous identifier)

Renvoyez votre article :

- Déposez votre colis en bureau de poste à cette adresse en à l'aide de l'étiquette Colissimo prépayée dans votre colis :

The Other Store chez ADS Normandie –  DES PETITS HAUTS

ZAC multisite Long Buisson, 2 rue Roland Garros

27930 Guichainville - FRANCE

- Conservez bien la preuve de dépôt jusqu'à votre remboursement (le n° de suivi permet de tracer votre colis sur le site de la poste)

Votre remboursement :

- A réception dans nos entrepôts, vous serez remboursée sous un délai de 15 jours ouvrés

- Un email vous sera envoyé uniquement une fois le remboursement effectué

Your refund will take effect within fourteen (14) days of receiving the items. You will be refunded by crediting the bank account or method of payment used for your payment.

You will receive an email as soon as your parcel is received at our logistics centre. If you have not received an email confirming receipt within 10 days of returning your items, please contact the Customer Service Department and we will get back to you as soon as possible. We would recommend including your parcel reference number with your message.

No, items can only be returned following the procedure described above.

It is currently not possible to exchange an item purchased on our online store.
However, you can return it for a refund and recommend the one you want on our site.

Counting from the date your order is received, you have 14 (fourteen) working days during which you can return the products you ordered.

On receipt of your parcel, if you see that the packaging is showing signs of damage, you may either: refuse the parcel, in which case it will be returned straight to our logistics centre: or ask for it to be delivered to your post office so that you can open it in the presence of an authorised officer. If your parcel has been accepted by an unknown third party, you can fill in the Post Office contact form or put in a claim with the UPS claims department. A customer advisor will look into your request and you will be sent a response as soon as possible.

UPS France Claims Department EC/SC/mb BP 93730 31037 TOULOUSE cedex 1, France.

In any case, you may not accept the parcel whilst expressing reservations.

To guarantee you the shortest delivery times, we prepare and dispatch your order within hours of you confirming your basket. This means that it is impossible to amend your order.

Once your payment is accepted, you will be redirected to a screen on our website confirming your order. Within a few minutes, you will then receive a confirmation email summarising the details of your order.

If you have not received this email, please contact our Customer Service Department stating the time and date of your order, as well as the total amount of the order.

We will then confirm whether the order has been received or whether further action is needed to confirm it.

We invite you to check your junk mail (spam) or view your order from your customer area.

It is also possible that a typo has slipped into your email address. If so, do not hesitate to contact us here.

Unfortunately this can happen in two cases:

+ The product (s) in your order could not be shipped due to a shortage of stock in our warehouses.

+ Your order could not be delivered by the carrier or was not picked up at a relay point on time. Our delivery provider was forced to return your package.

Unfortunately, we will not be able to reship your order and we are sorry. Do not hesitate to place a new order.

It is possible that one of your items is out of stock at the time of preparation of your order. This can happen if the last available item is selected and ordered simultaneously by multiple customers.

We will refund you a few days after placing the order, on the payment method used to make your purchase. You will then be informed by email.

If you have not been informed, please do not hesitate to contact us here.

DES PETITS HAUTS pays particular attention to the quality of its products. However, should you find any faults despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning.  If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will of course be paid by us.

If you have received an item that does not correspond to your order, we invite you to send us your order number and one or two photos of the item to the following address: eshop@despetitshauts.com.

Vous pouvez retrouver votre facture sur votre espace client, dans la rubrique mes commandes. Les factures ne sont pas glissées dans les colis.

Yes, you can consult it here. It will enable you to see the conversion between French, European and American sizes. If you are still not sure, do not hesitate to contact our Customer Service Department.

It is not necessary to wash your mesh systematically after wearing them, sometimes it is sufficient to air them out. For maintenance :
+ Use a very small quantity of a special wool detergent, be careful, too much detergent or too strong a detergent can make your stitches felt.
+ If you have any doubts, hand wash your knitwear with your fingertips in cold water. Wash it quickly, don't let it soak for hours. Rinse several times in cold water, never wringing it out.
+ Add a few drops of white alcohol vinegar to the last rinse water to remove detergent deposits from the wool.

Drying a sweater is no easy task, especially never wring out your stitches! Don't twist them either. Dry them by blotting them with a towel. Then place your mesh on another towel, flat, it will resume its shape, and ironing will be unnecessary. If ironing is necessary, do it upside down, with an iron not too hot, gently, without crushing it.

If your mesh has shrunk, a blow of the steamer lengthwise will allow you to restore it to a nice size.

To know the composition of your article and the maintenance method, you can consult the "composition and maintenance" tab on the product page.

S'il est déjà en boutique, un peu de patience : il arrivera très bientôt sur notre boutique en ligne.

Si l'article que vous recherchez fait partie d'une ancienne collection, vous aurez peut être une chance de le trouver dans un de nos points de vente outlet.

Les accessoires de créateurs sont uniquement vendus dans nos boutiques, n'hésitez pas à les contacter, vous trouverez la liste des adresses ici.

DES PETITS HAUTS pays particular attention to the quality of its products. However, should you find any faults despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning.  If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. Return charges will of course be paid by us.

In order to find your pretty button, you can write to us at serviceclient@despetitshauts.com indicating the name of the model you are looking for.
Do not forget to give us your postal address, we will do our best to send you some!

If you have lost your pin's clasp, you can write to us at serviceclient@despetitshauts.com. We will do our best to send you the clasp of your favorite pin! Don't forget to give us your postal address.

The mannequins you see in our photographs generally wear a size 1. Do not hesitate to look on the product sheet for more details.

We offer the purchase and use of gift cards only in store. We hope to be able to offer it to you on our site soon! Credit notes issued in store cannot be used on the site.

Did you enter the code correctly? Our codes are sensitive to the slightest typo.

Be careful, do not go back once your code has been validated, it will be considered as used.
For a code to be valid, the conditions of the offer must be respected, you can consult them in the information at the bottom of the site or the newsletter.

Do not hesitate to contact us if you still cannot validate your code.

You have up to 3 attempts to pay for your order. If none of these attempts is successful, your payment will be refused and you will be redirected to a screen on our website explaining that your payment has been refused.

Your payment may have been refused for different reasons: an error entering your card details, the order amount may have exceeded your payment limit, etc.

Contact our Customer Service Department to find out why and reach another solution for completing your order. We would remind you that VISA ELECTRON and MASTERCARD MAESTRO cards are not accepted as payment on our website.

We accept the following credit cards:
Carte Bleue, Visa, Mastercard and American Express.

We also accept payment by Paypal.

Payments by postal order, cheque, bank transfer or administrative payment order are not accepted.

We do not yet offer payment in installments on our online store.

For security reasons, we cannot take your orders by phone or email. Indeed, we cannot ask you for sensitive information such as your bank details.
You can contact your store which can offer you a distance sale: list of our stores.

If you have already placed an order on our online store, you have a customer account on our site! You can reset your password by clicking on "forgot password". You will receive a reset link by email, do not hesitate to check your spam (or junk mail).

If you do not receive any email, you do not yet have an account associated with this email address! This is the opportunity to create it on our online store.

To subscribe to the newsletter, see the top of each page on the website. Simply fill in your full name and email address, then confirm.

You may also subscribe via your customer area (my customer area), by clicking on 'my subscriptions'. You can then sign up to the newsletter from this page.

To stop receiving the newsletter, you can click on the unsubscribe link at the bottom of your latest email. Another possibility is to return to your customer area and select the 'my subscriptions' tab. Simply untick the 'I would like to subscribe to...' boxes and save your changes.

To stop receiving the SMS, you can click on the unsubscribe link in your latest email. Another possibility is to return to your customer area and select the 'my subscriptions' tab. Simply untick the 'I would like to subscribe to...' boxes and save your changes.

To change your email address or password, go to your customer area then click on the "my account" tab. Then enter your new information and click on "save".

We offer an in-store reservation service from our site. Go to the page of the desired item and click on "reserve in store".

Then you can select your size and your store and finally enter your contact details.
Once the store has validated your reservation, you will receive an SMS.
You have 48 hours to pick up your item in store, try it on and pay for your purchase! You are free to choose another item or another size!

The reductions cannot be applied to your purchase beyond the period indicated in the store and on our site. The conditions of exchange and credits under one month in store apply to your purchase, returns are made in stores.

For purchases made in Des Petits Hauts boutiques, you have one month from the date of purchase to exchange your item or obtain a credit. Exchanges and credits are only possible in the country of purchase. We do not offer in-store refunds.

We are unable to return or exchange purchases made at our multi-brand retailers and department store corners. Do not hesitate to contact the store concerned directly.

If your purchase has been made:

+ In store: we advise you to contact the store where the purchase was made. You can also contact our boutique customer service at the following address: serviceclient@despetitshauts.com.
Be sure to tell us the date and shop of purchase or attach your receipt, as well just send us one or two photos illustrating the problem encountered.

+ On our site, you can contact our eshop customer service at the address: eshop@despetitshauts.com. < br /> Be sure to give us your order number, as well as send us one or two photos illustrating the problem encountered.

For any questions regarding a purchase made in store, we invite you to contact the point of sale concerned. You can also write us a message at the address: serviceclient@despetitshauts.com

For any questions related to an e-shop order, or about the operation of the site, contact dedicated customer service. Have the order number indicated on your delivery slip or your order confirmation email.
+ By email here.
+ By phone from Monday to Friday from 10 a.m. to 6 p.m. to 01.80.05.15.48

We suggest that you pay for your purchases by credit card or in cash. Checks are no longer accepted in our stores.

Returns to shops are not accepted. You can only proceed to returns for articles bought on our official e-shop (Returns for products bought in store cannot be made via the e-shop. If this is the case, we invite you to directly contact the shop where you bought). Returns can only be made by adhering strictly to the procedure below.

It is not possible to make payments on the DES PETITS HAUTS website using any form of payment other than a credit card or Paypal. Please visit one of our shops if you would like to use your credit note.

Due to government measures due to the health crisis, we are not yet able to organize in-store events. We look forward to celebrating sweet moments with you again.

To discover the history and behind the scenes of the Des Petits Hauts brand, visit the dedicated page!

Are you interested in the Des Petits Hauts adventure? Go to the "Join us" page or send your application directly to contact@despetitshauts.com