Refund policy

<!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:3 0 0 0 1 0;} @font-face {font-family:DengXian; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-alt:等线; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:-1610612033 953122042 22 0 262159 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-469750017 -1073732485 9 0 511 0;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-520081665 -1073717157 41 0 66047 0;} @font-face {font-family:"\@DengXian"; panose-1:2 1 6 0 3 1 1 1 1 1; mso-font-charset:134; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:-1610612033 953122042 22 0 262159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin-top:0cm; margin-right:0cm; margin-bottom:8.0pt; margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:DengXian; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:ZH-CN;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:DengXian; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:ZH-CN;} .MsoPapDefault {mso-style-type:export-only; margin-bottom:8.0pt; line-height:107%;} @page WordSection1 {size:612.0pt 792.0pt; margin:70.85pt 70.85pt 70.85pt 70.85pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} -->

RIGHT OF WITHDRAWAL


Counting from the date the order is received, the Customer has thirty (30) working days to return the Products ordered.

For all returns within the context of the right of withdrawal, the procedure below must be completely respected:

The Customer must declare the return from the MY ORDERS section of the customer area and enclose the email received in the package. No return will be accepted without this document.
The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to:

The Other Store chez ADS Normandie – DES PETITS HAUTS
ZAC Multisite Long Buisson, 2 rue Roland Garros
27930 Guichainville – FRANCE

The Customer is liable for the risks and costs for the return of the Products.
Subject to the conditions stated above, The Other Store will refund the total amount of the order, including tax, to the Customer (Product price and delivery costs) not including the return costs. The Customer’s bank account will be credited with the said amount, within fourteen (14) days from the date when The Other Store receives the Products.